Tarika Support
We’re here to help you every step of the way.
Welcome to our Support Center! Have a question or need assistance? Fill out the form below, and our dedicated team will promptly address your concerns.
Trouble Priority

Response Time

9:00 AM – 5:30 PM


Response Time

5:30 PM – 9:00 AM


Service not available

(all users and functions unavailable. Ex: Server down).*

1 Remote within 1 hour Remote within 2 hours

Significant degradation of service

(large number of users

or business critical functions affected).*

2 Remote within 2-4 hours Remote within 4-6 hours
Small/ Limited degradation of service (limited number of users or functions affected, business process can continue).* 3 Remote within 24 hours Remote within 48 hours
Scroll to Top